Refund Policy
Refund Policy
This Refund Policy applies to all theme products purchased from Pixel Themes.
14-Day Refund Policy
We offer a 14-day refund period for all purchases. Refund requests must be submitted within 14 days of the purchase date. This does not affect any rights you may have under applicable consumer protection laws.
To request a refund, please contact us and include the email address used for your purchase and your order details.
Because our products are digital goods delivered immediately after purchase, refunds for change of mind, personal preference, or reasons unrelated to a technical defect, malfunction, or material issue with the product may not be accepted, except where a refund or cancellation right is required by applicable law.
Digital Products
Pixel Themes provides digital theme products that are delivered electronically and are generally available for download immediately after purchase.
If a refund is issued, your license to use the refunded theme ends and you must stop using and distributing the theme files.
Theme Issues
If a theme is not working as described or you experience a genuine issue with the product, please contact us.
We will do our best to help resolve the issue as quickly as possible.
Before You Buy
Before purchasing a theme, we encourage you to:
- Explore the live demo to see how the theme looks and works
- Read the theme description, features, compatibility information, and license details
- Check our FAQ for answers to common questions
- Contact us if you have any questions before purchasing
Payment Processing
Payments and refunds are securely processed by Paddle, our payment provider.
Contact
If you have any questions about this Refund Policy or would like to request a refund, please contact us or email us at thepixelthemes@gmail.com.